Customer Service Representative (50-100%)
- IGP North America, LLC
- Full/part time
What You’ll Do?
- Serve as the primary point of contact for customers and account managers
- Collaborate closely with account managers to ensure customer satisfaction and business success.
- Process and manage customer orders throughout the entire order lifecycle (from initial order entry through production, shipping, and invoicing)
- Coordinate with production planning, laboratory, logistics, and other internal departments to ensure smooth order fulfillment.
- Monitor order progress and provide timely updates on order status, when required.
- Prepare and maintain order-related documentation, including: quotations, order confirmations, shipping documents & invoices
- Set up new customer accounts and maintain customer master data and contact information.
- Resolve customer inquiries and issues efficiently, escalating matters when appropriate.
- Generate and distribute daily sales reports.
What You Bring?
- Experience in customer service, ideally within a technical, manufacturing, or industrial environment.
- A positive, proactive, and service-oriented attitude.
- Strong communication and interpersonal skills.
- A willingness to learn new processes and contribute to continuous improvement initiatives.
- Excellent organizational skills and attention to detail.
- High school diploma or equivalent qualification.
- Strong computer skills and confidence in working with business systems, especially Microsoft Office (Word, Excel & Outlook).
Why Join IGP?
- As a family‑owned company we built on trust and long‑term thinking
- The health and safety of our employees is a top priority
- We value short decision-making paths, efficient processes, and personal responsibility
- We are committed to the individual development of all employees
- Comprehensive onboarding training
- Competetive salary package
Are You Interested?
- Silvia Amend
- HR Business Partner International
- +41 76 319 68 87
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